Skills & Competencies for Shipping Operations Manager

Shipping Operations Manager job profile

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JOB SUMMARY for Shipping Operations Manager

Manages shipping operations' daily activities, including order processing, inventory tracking, documentation, and transportation oversight.

JOB RESPONSIBILITIES for Shipping Operations Manager

Utilizes enterprise resource planning (ERP) or other systems to record and track all shipping transactions, analyze performance metrics, and generate reports. Ensures shipping protocols and documentation meet required regulatory requirements for hazardous materials (DOT/HAZMAT) or special handling. Investigates and resolves shipping quality issues, damages, or lost freight claims. Develops and maintains relationships with carriers, freight forwarders, and vendors.

Shipping Operations Manager SALARY RANGE

BASE 50%
$101,998
TOTAL 50%
$109,314
Job Level
M02
Job Code
MM18000168
Education/Degree
Bachelor's Degree
Reports To
Head of a Unit/Department

Shipping Operations Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Shipping Operations Manager skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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12 general skills or competencies (Job family competencies) for Shipping Operations Manager

1 Job Family Competencies – Safety Management
Proficiency Level -3
Skill definition-Applying safety principles, framework, processes, and measures to prevent accidents, injuries, and other adverse consequences.
Level 1 Behaviors
(General Familiarity)
Explains the importance of hazard analysis and critical control points (HACCP) in safety management.
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Level 2 Behaviors
(Light Experience)
Identifies and reports any safety hazards at worksites to the management.
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Level 3 Behaviors
(Moderate Experience)
Reviews and analyzes the accidents and near misses records to prevent future incidents.
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Level 4 Behaviors
(Extensive Experience)
Integrates safety practices in our business operations to minimize workplace injuries and accidents.
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Level 5 Behaviors
(Mastery)
Leads the organization in modifying existing processes and procedures to meet safety requirements.
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2 Job Family Competencies – Enterprise Resource Planning (ERP)
Proficiency Level -3
Skill definition-Managing and integrating business processes with a single system through an ERP system software to eliminate redundancies and boost productivity.
Level 1 Behaviors
(General Familiarity)
Explains how to use the ERP system for multiple business processes of an organization.
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Level 2 Behaviors
(Light Experience)
Maintains accuracy of customer requirements and data in ERP system.
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Level 3 Behaviors
(Moderate Experience)
Manages daily ERP operations to ensure performance reliability of the ERP systems.
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Level 4 Behaviors
(Extensive Experience)
Provides training to stakeholders to streamline and improve ERP operations.
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Level 5 Behaviors
(Mastery)
Develops ERP implementation plans to manage business complexities and increase process efficiency.
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3 Shipping Operations Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Shipping Operations Manager
Proficiency Level - 4
5 Competency for - Shipping Operations Manager
Proficiency Level - 5

11 soft skills or competencies (core competencies) for Shipping Operations Manager

1 Core Competencies – Business Process Improvement
Proficiency Level -3
Skill definition-Proactively defining, analyzing, and streamlining existing business processes within an organization to meet new quotas or standards of quality.
Level 1 Behaviors
(General Familiarity)
Lists the key benefits and effects of business process improvement.
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Level 2 Behaviors
(Light Experience)
Identifies the constraints causing bottlenecks in our production.
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Level 3 Behaviors
(Moderate Experience)
Pinpoints extraneous steps and sub-steps within the process that don't seem to serve a purpose.
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Level 4 Behaviors
(Extensive Experience)
Monitors and evaluates the success or failure of the changes implemented.
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Level 5 Behaviors
(Mastery)
Promotes the automation of processes to minimize the number of manual steps and errors.
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2 Core Competencies – Budgeting
Proficiency Level -3
Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Explains the different purposes and uses of our organization's budgets.
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Level 2 Behaviors
(Light Experience)
Produces budget reports showing planned vs. actual variances highlighted and explained.
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Level 3 Behaviors
(Moderate Experience)
Reviews and helps approve major budget adjustments to negotiate and reconcile line variances.
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Level 4 Behaviors
(Extensive Experience)
Monitors budgeting processes to ensure adherence to our organization's financial practices and standards.
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Level 5 Behaviors
(Mastery)
Forecasts asset needs to leverage available inventory and data compilation for annual budgeting.
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3 Shipping Operations Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Shipping Operations Manager
Proficiency Level - 4
5 Competency for - Shipping Operations Manager
Proficiency Level - 5

Summary of Shipping Operations Manager skills and competencies

There are 0 hard skills for Shipping Operations Manager.
12 general skills for Shipping Operations Manager, Safety Management, Enterprise Resource Planning (ERP), Performance Metrics, etc.
11 soft skills for Shipping Operations Manager, Business Process Improvement, Budgeting, Customer Relationship Management, etc.
While the list totals 23 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Shipping Operations Manager, he or she needs to be skilled in Business Process Improvement, be skilled in Budgeting, and be skilled in Customer Relationship Management.

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